Employees are expected to perform tasks and complete business processes at a high level of quality and efficiency. However, the execution of complex business processes, often across multiple applications, presents a challenge to users, especially when there are constant changes in the organization.
Business processes often involve operating multiple disconnected systems. Users are required to copy information from one system to another, achieving far from optimal throughput. In addition, training and implementation durations are long, and when users perform the same task over and over again, any change in the process represents a potential for the user to make a mistake.
Solan-Technologies’ Electronic Performance Support System (EPSS) was developed specifically to bring both your technology and HR to their full potential, by providing real-time process guidance.
The system assists users while they are using the application or carrying out a process by providing context-sensitive information up-to-date. This on-the-job training approach enables informal learning, reduces errors and ensures that employees are able to complete business processes efficiently and accurately.
With Click’nNav EPSS your team can navigate and comply with your unique business processes, whether it’s their first week on the job or the day after a process change.
We play nicely with others:
Increase speed and reduce costs of business processes with Click’nNav advanced Performance Support system
Some Of The Click’nNav Benefits
Performance improvement across all departments
Click’nNav increases productivity and profits across the entire organization
by making your employees more effective from day one.
Sales and product managers
Click’nNav can prompt sales agents to up-sell/cross-sell within the process, and provide guidance when it’s needed the most – while on the phone with the customer. This performance support helps agents to find the high quality deals faster and sales teams to focus on high value leads.
Call centers / customers care
Click’nNav performance support and in-app guidance ensures agents perform at the expected level from the first time, every time. The system guides the user in real time, on the live application, while the customer is on the phone, until successful completion of the desired task.
Train and on-board your employees faster and ensure they successfully apply what they learn on any software. Our learning management system significantly reduces training duration and improves training effectiveness, so employees always remember what they learned.
Reduce costs, improve productivity and increase ROI
with Click’nNav performance support and
learning management system
Contact us today and find out how Click’nNav real-time, in-app guidance can
help your organization maximize revenues through performance improvement
Disclaimer: The non Solan-Technologies presented trademarks, product names and software are the property of their respective owners. The presentation herein of such trademarks, names or software does not indicate nor suggest an endorsement, recommendation, or business relationship between their owners and Solan-Technologies.