Employees are expected to perform tasks and complete business processes at a high level of quality and efficiency. However, the execution of complex business processes, often across multiple applications, presents a challenge to users, especially when there are constant changes in the organization.
Business processes often involve operating multiple disconnected systems. Users are required to copy information from one system to another, achieving far from optimal throughput. In addition, training and implementation durations are long, and when users perform the same task over and over again, any change in the process represents a potential for the user to make a mistake.
Solan-Technologies’ Electronic Performance Support System (EPSS) was developed specifically to bring both your technology and HR to their full potential, by providing just-in-time process guidance.
The Electronic Performance Support System assists users while they are using the application or carrying out a process by providing context-sensitive information up-to-date. This on-the-job training approach enables informal learning, reduces errors and ensures that employees are able to complete business processes efficiently and accurately.
With Solan’s EPSS your team can navigate and comply with your unique business processes, whether it’s their first week on the job or the day after a process change.
We play nicely with others:
Assist users in their "Moment of Need"
With the Electronic Performance Support System (EPSS) by Solan-Technologies you make information available exactly when it is required: at the “moment of need”. Imagine if each of your colleagues had a personal GPS sitting on their desktop, pointing them to the right direction, in real time. That’s exactly what Solan’s electronic performance support system does!
Your colleagues always get exactly the right support because the EPSS content is relevant to the current systems they are working on. As a result, your fellow employees are appreciably more productive, errors are reduced and even eliminated, the load on your help-desk is reduced, and the whole organization becomes much more efficient.
Requires no integration and works on any application
Requiring zero integration, our Electronic Performance Support system works with any business application (legacy, desktop and web based) and can even execute cross-application processes.
Solan’s EPSS lets you produce help and guidance content using a simple recording process that captures dynamically generated essential elements on the screen. This means that you can create a guidance for an app just by using it as usual.
Different teams can benefit from our
Electronic Performance Support System:
Sales and product managers
Solan-Technologies can prompt sales agents to up-sell/cross-sell within the process and provide the relevant information when it’s needed the most – while negotiating with the customer. This helps agents to find the high quality deals faster and allows the sales team to focus on high value leads first.
Call centers and customers care
Solan’s unique in-application guidance ensures agent performance at the expected level from the first time, every time. Our EPSS system guides the user in real time, on the live application, while the customer is on the phone, until successful completion of the desired task.
Employee training and operations
Train and on-board new employees faster and ensure they successfully apply what they learn on any software. Solan Technologies significantly improves training effectiveness and reduces training duration, so employees always remember what they learned during their training.
Solan-Technologies’ innovative EPSS systems
Make profitable decisions on the fly with
Solan’s EPSS real-time guidance
Contact us today and find out how Solan’s real-time, in-app guidance can
help your organization maximize revenues through performance improvement
Disclaimer: The non-Solan Technologies presented trademarks, product names and software are the property of their respective owners. The presentation herein of such trademarks, names or software does not indicate nor suggest an endorsement, recommendation, or business relationship between their owners and Solan-Technologies.